Willerby and Swanland Surgery

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Willerby and Swanland Surgery seeks to be a leading primary healthcare provider in the East Riding. Our philosophy is simply that every patient is entitled to the highest standard of care available - and we want to provide this through excellent service.

 We will assist our patients manage illness and ailments through self-help, medication, appropriate referrals to secondary care and chronic disease monitoring clinics. You will receive the quality and service you expect from a primary care leader.

Our practice evolves as the needs of our patients change and as new opportunities are created within healthcare. We will strive to offer access to the latest services, technology and developments within the NHS.

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Demand on our Practice and Appointments is extremely high. 

We continue to work hard to manage patient demand as best as we can and have made significant changes to our systems to increase clinical staff and capacity. We are now seeing more patients face2face than before the pandemic and we continue to seek ways to improve even further.

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We know many people are looking for appointments for new or ongoing healthcare and we are working hard to meet demand. We are not, however, magicians and when our capacity is full - it is full !! 

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We need to ensure our high standard of care continues safely so we ask you to work with us - including we signpost you to other care providers and services that may be more appropriate.  Our trained receptionists are care navigators and follow the instructions given by our GP Partners. 

Please bear this in mind if you feel frustrated - we too are patients, we too are carer's and we also have family members so we totally get your frustration - but there is no quick fix and giving us rudeness and aggression fixes nothing but leaves you and us more upset. We don't aim to be rude to anyone, nor unsympathetic nor lacking in understanding.  

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Not so long ago people wanted to protect the NHS by first trying self-care or pharmacists for a new condition.

It was the case that many hospital departments did not see any patients for numerous months and it may have been for a number of other reasons that people did not ask for NHS intervention.

Now we are seeing those patients who feel their conditions may have worsened or who are frustrated by long waits. As such they may now indeed need more NHS resources.

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This will not be a quick fix and it isn't always your GP practice that can make the difference, but we are working extremely hard to try and help you where we can. 

As a team, can we please remind you all that we have and will always follow current NHS and governmental guidance to ensure that the very best service will be given. We are here to help and want to continue to do so - and we are seeing more patients than we did pre-pandemic.

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Please bear with us as we are working under extremely difficult conditions. Your help will be very gratefully received and we will try to be as helpful to you as you would expect : just please bear in mind we cannot deliver beyond our capacity.

Thank you.

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